Jobbeschreibung
French + Spanish Tech Support Representative wanted here in Madrid, Spain for IT Protection solutions provider.
You will need a near native level of both French & Spanish and English – Excellent communication skills (written and verbal) and a minimum of 3 years technical support.
Your Tasks:
You will need a near native level of both French & Spanish and English – Excellent communication skills (written and verbal) and a minimum of 3 years technical support.
Your Tasks:
- Taking inbound calls/emails/online chat from a customer with issues and queries.
- You will need to asses each problem & come up with a diagnosis to solve the issue – while doing so you will need to log issues within the CRM system in order to help future training.
- You will have to work towards personal and team targets.
Our Client:
Work for a company that is specialised in the development or IT protection solutions. Allowing their customers to surf the web safely and freely without cause for worry.
Main Requirements:
You will need the following to qualify for this job:
- Near native level of French
- Near native level of Spanish
- Good level of English
- Excellent communication skills (especially written skills)
- 3 years Tech Support experience within the B2B environment Comfortable with advising clients on security-related products (for online use)
- Good understanding of switching/networking/routers/firewalls etc
- Good working knowledge of network protocols.
Where is the job located?
Madrid – Spain – The glorious capital – The city that’s need’s no introduction. Everyone knows of Madrid’s Amazing weather, excellent public transport, lower cost of living in comparison to other European capitals and a great nightlife scene.
Interview & Salary:
The interview process will begin with a phone interview and online assessments (includes writing an in-depth email). If successful you will be invited for one more in-depth phone interview with the hiring manager.
Salary: You can expect to earn €25,000 gross per annum along with great company benefits such as private healthcare.
Keywords: French Tech Support, Spanish Tech Support, French Technical Support, Spanish Technical Support, French+ Spanish Speaking Jobs Madrid, Jobs in Madrid
