Work in this beautiful capital – that has a lower cost of living in comparison to many other European Capitals. Look forward to earning €25,000 gross per annum & get a good private health insurance scheme.
What will you do in this job?
You will be responsible for answering and responding to all inbound calls, emails or online chats from customers who have any issues or queries. You will need to assess each problem and come up with a diagnosis to solve the problem - while doing so you will need to log all issues in the CRM system so this can help in future training. You will have set targets which you and your team will need to hit.
Who will you be working for?
Here is your chance to work for a company that is specialised in the development of IT protection solutions. Allowing their customers to surf the web safely and freely without cause for worry. They are currently looking for near-native Portuguese and Spanish speakers to join their Tech support Team here in Madrid.
Who are we looking for?
For this Tech Support job you are going to need a near native level of both Portuguese and Spanish. Good English is needed to. Excellent communication skills is mandatory as you will need good verbal and written skills in all languages.
You will need 3 years’ experience in providing tech support within the B2B environment, working in the resolution of inquiries and problems of customers via email and phone.
You are comfortable with advising clients on security-related products (for online use), have a good understanding of switching/networking/routers/firewall etc. You will need to know about network protocols too.
Where would you be working?
Madrid – Spain’s glorious capital – a city that need’s no introduction. Everyone knows of Madrid’s amazing weather, excellent public transport, lower cost of living than many other European capitals and a great nightlife and yummy food.
Interview & Salary
The interview for this Portuguese Tech Support Job will take place over the phone and via email assessments. You will first have a quick 1st round phone screening followed by an in-depth written email assessment. If you pass these rounds a final in-depth phone interview will be held before you receive a possible offer.
If you are successful you will be offered a yearly salary of €25000 (gross) along with great benefits such as private health insurance.
If you have any questions about this Portuguese Tech Support job, please do not hesitate to contact us on +353 15 24 24 20.
If you like what you see then APPLY TODAY and send us your CV in English.